Equality & Diversity

For businesses today, it's become essential that all employees understand equal opportunities legislation, what it means to them in their day-to-day working lives and the consequences of not complying with the law.

Health & Safety

Health and Safety is about preventing accidents, injuries and harm to health caused at work. Failing to efficiently manage Health and Safety can be far more costly than getting it right in the first place.

Age Discrimination

Did you know that the new age discrimination in employment law is probably the biggest change in workplace anti-discrimination legislation for over a quarter of a century?

GPMS

The Government Protective Marking System is the national standard for classifying a document, file or other information according to its value and the impact if it is wrongly disclosed. It allows government organisations and agencies share information - paper or electronic - with confidence.

Child Protection Act

The Government passed the Children's Act in 2004 and initiated Every Child Matters: Change for Children which takes steps to protect children at risk of harm and neglect from negative outcomes and support all children to develop their full potential.

Freedom of Information

This course provides employees with information on rights and responsibilities, identifying an FOI request, exemptions, the duty to advise and assist, and what you need to do to comply.

Customer Service

Preparing to be Outstanding

In a climate where so many products and services are similar to each other - where margins are getting tighter and competition more intense - it's impossible to exaggerate the importance of excellent customer service. It is often the only difference between one organisation and another.

Sales through Service Skills

Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers' expectations.

Complaints and Angry Customers

Complaints and Angry Customers helps sales and service providers understand how to approach the more difficult and challenging situations they'll encounter.

Demanding Customers

Demanding Customers guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision.

Powerful Presentations

Creating Powerful Presentations

Creating Powerful Presentations takes learners from the initial "call to present" to a completed script and effective visual aids. It explains how to formulate objectives, analyse audience needs and tailor their approach appropriately.

Delivering Powerful Presentations

Delivering Powerful Presentations shows learners how to present persuasively with professionalism, impact and style. It explores how words, body language and tone of voice combine to create a positive performance.

Stress Management

Learn how to deal effectively with pressure and stress. Find ways to manage stress both in the workplace and at home with help from e-Learning Studios.

Business Continuity

A distance learning course teaching the basics of business continuity management.

Additional Courses Available

Problem Solving

Problem Solving is based on a simple 6 step process which includes a range of techniques for analysing the problem, generating and evaluating solutions, and deciding which solution to implement.

Influencing Skills

Influencing Skills shows people how to look for win-win outcomes and plan how to achieve them. It helps them develop the communication skills to influence effectively when they are face-to-face with customers, peers and their team.

Effective Time Management

Effective Time Management builds on whatever time system you are currently using and allows you to get more out of it.

Leadership and Teamwork

Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today's working environment.

Coaching for Performance

This course helps you develop a structured approach to coaching. It helps you to recognise good coaching opportunities and plan successful coaching programmes.

Social Enterprise

This course offers videos on the benefits of establishing a social enterprise and which have made a success from it. It is a comprehensive course covering a vast range of aspects.

Word 2007

This inexpensive training course allows you to learn online at your own pace. With our companion Word 2007 testing module, you can quickly check your skill levels before training, and monitor these again once you have completed the various interactive training activities.

Excel 2007

This inexpensive training course allows you to learn online at your own pace. With our companion Excel 2007 testing module, you can quickly check your skill levels before training, and monitor these again once you have completed the various interactive training activities.

PowerPoint 2007

This inexpensive training course allows you to learn online at your own pace. With our companion PowerPoint 2007 testing module, you can quickly check your skill levels before training, and monitor these again once you have completed the various interactive training activities.

Outlook 2007

This inexpensive training course allows you to learn online at your own pace. With our companion Outlook 2007 testing module, you can quickly check your skill levels before training, and monitor these again once you have completed the various interactive training activities.

Windows 7

This inexpensive training course allows you to learn online at your own pace. With our companion Windows 7 testing module, you can quickly check your skill levels before training, and monitor these again once you have completed the various interactive training activities.

Windows Vista

This inexpensive training course allows you to learn online at your own pace. With our companion Windows Vista testing module, you can quickly check your skill levels before training, and monitor these again once you have completed the various interactive training activities.

Office 2007: Word, Excel, PowerPoint, Outlook

Why settle for one individual course? Buy all the courses as one discounted bundle.

Introductory Computer Training Products

Introduction to Computers

This training course teaches the learner the basics of how a computer works and the typical hardware and software required to get started.

Using a Computer

This course engages the learner through clear examples and guided imagery to make sure the learner does not get confused, this course will highlight more comprehensively the facilities in what features a computer can do and the whereabouts of such features.

Introduction to Word Processing

This course will teach the user the basic principles of what word processing can do for you.

Formatting a Word Processing Document

This course goes into more depth as to how a user can adapt and reformat their document.

Introduction to the Internet

Introduction to the Internet

This highlights where the internet can be found and how it is accessed.

Searching the Internet

This engages the user to use specialist search engines and teaches them the security risks when searching the internet

Introduction to Email

This will show the user the functionality and the beneficial ways of the emailing system.

The Gmail Screen

Gmail is Google's very own emailing based system this can be a little more tricky than usual emailing, this friendly guide will enable the user to be sending email and organising their contacts in no time at all

Sending and Receiving Email

This course expands on the 'Introduction to Email' the learner can now begin to create and send emails whilst learning how to open existing emails received.

Email Etiquette

The course shows the user between the different variations of emails, this can be formal, informal and of course emails that are regarded as SPAM

Online Social Networking Training Products

Twittering for Fun or Business

This course gives the benefits of using social networking sites such as Twitter, and how to make the use of such websites more enjoyable rather than a chore.

Working with Facebook

Facebook is a growing phenomenon in the social networking world and is a great business tool if utilised correctly. This course will show the user the best principles and practices with using Facebook.

Setting up a Blog

A Blog is a contraction of Web Log it basically gives an in depth log of a business or users actions. This course will show you how easy it is to set up a blog and how useful it can be.

Buying and Selling on eBay (available shortly)

Ebay is the fastest growing bidding website. The course will aid the user through the procedures of buying and selling and how to even make you a profit.

Office 2010 Computer Training Products

Word 2010

Word 2010 is the latest office based programme from Microsoft. This course will highlight the new features it offers along with where and how to implement these features within your documents.

Excel 2010

Excel 2010 is the latest office based programme from Microsoft. This course will highlight the new features it offers along with where and how to implement these features within your work books.

PowerPoint 2010

PowerPoint 2010 is the latest office based programme from Microsoft. This course will highlight the new features it offers along with where and how to implement these features within your presentations.

Outlook 2010

Outlook 2010 is the latest office based programme from Microsoft. This course will highlight the new features it offers along with where and how to implement these features within your emails

Online Digital Photography

Introduction to Digital Photography

This course engages the user on the basic principles of Digital Photography and how take perfect pictures along with the basic settings such as Macro

Advanced Digital Photography

This course engages the user much like the introduction course though it goes into more detail for key features such as the ISO and the shutter speed. Soon you'll be taking photographs like a professional photographer.